Managed Geo SCADA & 24/7 Telemetry Support Services

Managed Geo SCADA support includes daily health monitoring, backup verification, Windows patching, protocol troubleshooting (DNP3/Modbus), historian optimization, point adds and database changes, VPN/SSL certificate management, and monthly reporting. Higher tiers add 24/7 on-call, failover drills, and emergency response with defined SLAs.

Yes. Geo SCADA Expert is supported on Microsoft Azure and AWS to the same extent as physical servers. NFM designs, migrates, and hosts Geo SCADA in the cloud, on-premise, or hybrid, handling VM sizing, secure connectivity, licensing coordination with Schneider Electric, and ongoing managed support. We can run the platform in your own cloud account or ours.

Yes. Our Mission Critical SCADA 24/7 tier provides round-the-clock monitoring and on-call engineer access with a 30-minute emergency response SLA. The Essential and Managed tiers include automated monitoring with business-hours escalation and next-business-day response for non-critical issues.

Absolutely. NFM has deep experience with ERCOT load resource telemetry, including real-time generation reporting, demand response signal handling, and compliance telemetry validation. Our engineers understand ERCOT protocols, reporting requirements, and the operational consequences of telemetry failures in the Texas market.

Yes. DNP3 and Modbus protocol troubleshooting is a core service included in our Managed and Mission Critical tiers. This covers communication driver diagnostics, polling configuration, unsolicited response handling, device mapping issues, and serial-to-TCP migration support.

Yes. Our Mission Critical tier includes quarterly failover drills where we test the mirror server switchover process end-to-end, verify data continuity, confirm communication driver recovery, and document any gaps. All tiers include redundancy health monitoring to ensure your standby server stays synchronized.

Response times depend on the tier. Mission Critical includes a 30-minute emergency response SLA. Managed Telemetry Operations offers 2-hour response during business hours and 4-hour after hours. Essential SCADA Care provides next-business-day response for standard requests and same-day for critical issues during business hours.

For most organizations, yes. A full-time SCADA engineer in Texas commands $95,000-$140,000+ in salary alone, before benefits, training, tools, and on-call compensation. Our managed service plans deliver the same expertise at a fraction of the cost, with the added benefit of a team rather than a single person, eliminating single-point-of-failure staffing risk.